..>about>m05.html
Practice Charter
We are happy to be members of a primary health care team dedicated to providing the best possible medical services for our patients.
This charter sets out the standards of services that our patients can reasonably expect. We continually monitor our performance against these standards.
Premises
We will provide and maintain clean, comfortable and accessible premises for the benefit of our patients.
Staff
Our staff will treat patients with due kindness and courtesy.
The duty of confidentiality extends to all members of our staff.
Patients can expect to speak privately to our doctors and all other members of our staff.
Appointments
Routine appointments will be available between 8.00am and 6.00pm Monday to Friday.
Patients will be seen within 20 minutes of their appointment time. If for any reason this is not possible, we will give an explanation for the delay.
Patients will be offered a consultation with a health professinal within 24 hours of their request or within 3 working days wth the Doctor of their choice whenever possible.
Telephone Consultations
Doctors will be available for telephone consultations at specific times between 8.00am and 6.00pm Monday to Friday, as stated in our practice leaflet and elsewhere on our website.
Home Visits
If for reasons of ill health or infirmity, patients are unable to attend the surgery we will visit them at home. We reserve the right to refuse a home visit and offer an appointment at the surgery the same day in other circumstances.
Requests for home visits should be made before 10.30am if possible.
Prescriptions
Requests for repeat prescriptions will be dealt with within 2 working days
Health Education
We will provide advice and literature to enable our patients to take responsibility for their own health.